WIZ.AI
Wizlynn
Reliable Enterprise Voice AI
Transform your customer service with a Multi-Agent Inbound System that delivers real business value — not just another pilot.
WIZ.AI

Trusted by Industry Leaders

100%
SEA's No.1 in Each Sector
40+
Global / Local Industry Leaders
Banking
DBS
UOB
OCBC Bank
SCB
Bank BRI
Toyota Financial
UnionBank
SMBC
Insurance
Prudential
AIA
Tokio Marine
BPI MS Insurance
MSIG
Manulife
Telco
Singtel
AIS
Globe
PLDT
Telkomsel
E-Commerce
Lazada
Tokopedia
TikTok Shop
CARRO
Shopee
Fintech
GCash
Monee
Atome
Akulaku
EasyCash
AdaKami
Danamas
Healthcare & Gov
IHH Healthcare
Ministry of Health SG
Parkway Pantai
IMDA
ICA
Consumer
Philip Morris
Asia Brewery
Danone
Panasonic
and many more
WIZ.AI
PROVEN RESULTS
Results That Speak.
Real production data. Across industries. Across SEA.
Leading Bank
93.6%
Call Routing Accuracy
Multi-Agent inbound replacing traditional IVR
Banking Voice AI
FAQ + Self-Service + Hot Transfer — zero Press 1, Press 2 menus
Leading E-Wallet
98.07%
Resolution Rate — Simple Scene
95.51% on complex multi-turn conversations
E-Wallet FAQ Voice Agent
Interrupts, adapts, remembers — vs traditional FAQ chatbot dead-ends
Leading Telco
95.75%
Overall Resolution Rate
99.75% ACW label accuracy for post-call automation
AI Secretary Agent
Missed call handling, bilingual, instant SMS follow-up
WIZ.AI
THE PROBLEM
ENTERPRISE AI:
95%
TRAP IN PILOT

Wiz.AI ensures you in the 5%
with clear ROI

Reference: The GenAI Divide: State of AI in Business 2025. MIT 2025.
5%
DELIVER REAL
BUSINESS VALUE
WIZ.AI
PRODUCT OVERVIEW

Reliable Multi-Agent Inbound System

Powered By Triple-Flywheel Engine
🗣️
Value 01
Reliable GenAI Conversation
<2s response time. 95% intent accuracy. Hot Transfer. Smart Barge-in.
📊
Value 02
Reliable Result
First Call Resolution on par with human agents. Measurable, trackable ROI.
⚡
Value 03
Fast Deployment
Day 2 go-live. Full service by Week 2. Ingest your data, configure flows — live by next morning.
🤖
Value 04
AI-Native Ops
Continuous self-improvement via call logs, evaluation agents, and test sets — without manual tuning.
🏢
Value 05
Trusted Enterprise Solution
Compliance guardrails, boundary-aware answers, and enterprise-grade security — built in from day one.
WIZ.AI
TRANSFORMATION PATH

AI Transformation in 3 Phases.

PHASE 1
Proven 5–10× ROI
Smart Reminding and Telemarketing. Automated outbound at scale with measurable return from Day 1.
Outbound
PHASE 2
Multi-Agent Inbound System
Smart Customer Service. Replace IVR with a conversational AI that routes, resolves, and escalates — intelligently.
Inbound ← You are here
PHASE 3
AI Native Organization Transformation
Every team, every workflow, every touchpoint powered by AI. From contact center to enterprise-wide intelligence.
Enterprise
WIZ.AI
PRODUCT ARCHITECTURE

Reliable Multi-Agent Inbound System — Beyond traditional IVR

Traditional IVR
IVR Round 1
Press 1 for English. Press 2 for Mandarin.
IVR Round 2
Suspect a scam? Press 7. Report fraud: Press 9...
IVR Round 3
Enter your NRIC, debit or credit card number...
IVR Round 4
Card application: Press 1. Fee waiver: Press 2...
IVR Round 5
Digital token: Press 1. Forgot PIN: Press 2...
✕ No More
Press 1, Press 2
🔍 FAQ Agents
Credit CardAccount & Deposit TransferLoans Digital BankingPremium Risk & SecurityGeneral
⚙️ Self-Service Agents
Card ActivationCard Balance Check Application StatusChallenge Question Change Withdrawal Limit Change+14 more
🔄 Work Flow
Omnichannel NotifyCreate Tickets Quality Assurance
👤 Human Supervisor
Angry CustomerVIP Service Lost Card Emergency+11 more
Overall System
Multi-Agent Routing Accuracy
93.6%
WIZ.AI
VALUE 01

Reliable GenAI Conversation

<2 sec
Response Time
Sub-2-second latency in production. Customers feel heard instantly — no awkward pauses.
95%
Intent Accuracy
Understands caller intent even with rephrasings, accents, and mid-sentence topic switches.
Hot Transfer
Seamless Handoff
Unhappy customers and low-confidence intents are instantly transferred to a human agent with full context.
Smart Barge-in
Interrupt Anytime
Callers can interrupt mid-response. The agent adapts without losing context — just like a real conversation.
Compliance
Boundary-Aware
Stays within approved knowledge boundaries. Answers what it knows. Declines what it shouldn't touch.
Guardrail
Knows When to Stop
Recognizes uncertainty and says "I don't know" — no hallucinations, no wrong answers at scale.
WIZ.AI
VALUE 02
Reliable Result.
FCR on par
with human.
First Call Resolution Issue resolved on the first call. No repeat contact. No escalation loops. Measurable, comparable to your best human agents.
CategoryCallsResolution
Credit Card431
84.22%
Deposit / Debit / ATM1,000
91.70%
Transfer / Remittance343
92.42%
Digital Banking520
95.77%
Risk / Security240
87.08%
Loans490
94.08%
Premium66
86.36%
General909
96.83%
Total3,99992.58%
Batch simulation: Version Zero → Real bad cases → Optimize → Calibrate
WIZ.AI
VALUE 03
Fast Deployment
Day 2 go-live,
next week full service

Ingest your knowledge base, configure your call flows, and go live — no months-long implementation. Wizlynn's AI Builder handles the setup so your team focuses on the outcome.

DAY 2
Go-Live
First production conversation on Day 2. Ingest your data, configure flows — live by next morning.
WEEK 2
Full Service
Complete AI voice service in production. All flows live, team trained, continuous improvement running.
WIZ.AI
TECHNOLOGY

Triple-Flywheel Engine

Self-improving AI — every call makes the system smarter
INPUTS
📞 Call Logs
📄 Docs + Knowledge Base
🤖 Voice Agent Templates
AI
Central Intelligence
↺ Voice Multi-Agent Flywheel
Voice Agent
→
Call Log
→
FDE Fix
→
Better Agent
Continuous improvement loop
↺ Evaluation Agent Flywheel
Eval System
→
Test Set 1.0
→
Test Set 2.0
→
3.0+
Coverage grows: 85% → 94% → 96%+
↺ Template Improvement Flywheel
Insights from every deployment improve the Voice Agent Template library — making each new client deployment faster and more accurate than the last. Your project benefits from all prior learnings.
WIZ.AI
CASE STUDY

Leading Bank — AI Voice Agent

AI voice agent. Beyond the traditional FAQ chatbot. Multi-Agent delivers smarter conversation with quicker response.
Traditional IVR (Before)
Round 1Press 1 for English. Press 2 for Mandarin.
Round 2Suspect a scam? Press 7. Report fraud: Press 9. Other: Press 1.
Round 3Enter NRIC + card number followed by hash key.
Round 4Card application: 1. Fee waiver: 2. Customer service: 0.
Round 5Digital token: 1. Forgot PIN: 2. Or please hold...
✕ No More Press 1, Press 2
🔍 FAQ Agents
Credit CardAccount & Deposit TransferLoans Digital BankingPremium Risk & SecurityGeneral
⚙️ Self-Service (19 Agents)
Card ActivationBalance Check Application StatusChallenge Question Withdrawal Limit+14 more
🔄 Work Flow
Omnichannel Notify Create Tickets Quality Assurance
👤 Human Supervisor (14)
Angry Customer VIP Service Lost Card Emergency +11 more
System Accuracy
93.6%
WIZ.AI
LIVE DEMO
Multi-Agent delivers smarter conversation with quicker response
What this demo shows
Initial InquiryCaller asks about annual fee & outstanding balance — answered instantly without IVR menus.
Account AccessAgent authenticates via phone + last 4 digits of card. Provides outstanding balance, minimum payment, and due date.
Credit Limit InquiryConfirms current limit ($60,000) in a single natural turn — no hold music.
Hot TransferCredit limit increase request → instantly transferred to human supervisor Helen with full account context.
93.6%
Routing Accuracy
<2s
Response Time
0
IVR Menus
WIZ.AI
CASE STUDY

Leading E-Wallet — FAQ Voice Agent

AI voice agent. Beyond the traditional FAQ chatbot.
PROVEN RESULTS OF RESOLUTION
98.07%
Simple Scene
95.51%
Complex Scene
*single-turn benchmark
Traditional FAQ Chatbot
✗ User must wait through full response before speaking
✗ Breaks when users rephrase the question
✗ Forgets context after each question
✗ Out-of-scope = dead end, no resolution
E-Wallet Voice FAQ Agent
✓ Interrupt any time — agent adapts immediately
✓ Understands intent across different phrasings
✓ Multi-turn memory maintained across the call
✓ Clean handoff to human with full context
✓ Empathetic tone, slows down on request
WIZ.AI
LIVE DEMO
Leading E-Wallet — AI Customer Support That Listens and Answers
What this demo shows
Express Send Transaction LimitsCaller experienced an error exceeding their "Express Send" limit — the agent understands the context immediately without IVR menus.
How the limit worksThe limit governs the number of transactions per month, not a monetary ceiling. Up to 550 send & 500 receive transactions per month via Express Send.
Alternative transfer methodsAgent proactively offers alternative transfer channels to unblock the caller — closing the loop without a human handoff.
Multi-turn memoryCaller can rephrase, interrupt, or ask follow-up questions — the agent adapts and remembers context throughout the call.
98.07%
Simple Resolution
95.51%
Complex Resolution
0
Dead Ends
WIZ.AI
CASE STUDY

Leading Telco — AI Secretary Agent

A telco-ready AI voice agent that enhances missed calls with natural conversation, intelligent follow-up, and integrated digital call experiences.
THE SUBSCRIBER WINS
01
Human-Like Bilingual Assistant
Answers missed calls naturally, anytime. Bilingual / multilingual with in-call language switching.
02
Instant SMS Summary & In-App Review
Delivers key follow-up details, transcript, and recording link automatically.
03
Low-value & High-risk Filtered
Filters telemarketing, rejects scams, privacy-first design.
THE OPERATOR WINS
01
Differentiated Voice Service
Premium AI experience beyond voicemail — a new competitive edge.
02
Stronger App Engagement
Native entry — extends call journeys into the app ecosystem.
03
New Revenue Potential
Supports bundling, upsell, and retention strategies.
95.75%
Overall Resolution
End-to-end missed-call handling & follow-up
99.75%
ACW Label Accuracy
Automated after-call classification quality
WIZ.AI
LIVE DEMO
Leading Telco — AI Secretary: Answers Calls, Takes Messages, Sends You the Recap
Product features in this demo
Multi-language ASR & TTSBilingual / multilingual conversation with seamless in-call language switching (Thai ⇄ English) — no restart required.
Context-aware LLM + Conversation MemoryMulti-turn conversation with information capture and correction — full interview scheduling flow handled end-to-end.
Omnichannel MessagingPost-call automation: auto SMS with call summary + recording link sent immediately after the call closes.
External App IntegrationRecording, transcript, and structured data delivered directly into the operator's app — full end-to-end value.
6
Call Categories Auto-Classified
95.75%
Resolution Rate
99.75%
ACW Accuracy
WIZ.AI
GLOBAL REACH

Global Reach, Local Expertise, 24/7 Support

11
Proprietary AI Patents
10M+
Interactions Automated Per Hour
20+
Languages & Dialects Supported
24/7
Local Delivery & Support Teams
🇺🇸 🇲🇽 🇧🇷 🇨🇱 🇳🇬 🇸🇦 🇵🇰 🇮🇳 🇵🇭 🇹🇭 🇲🇾 🇸🇬 🇮🇩 🇦🇺
Talkbot listens, understands, and speaks like a local
Language Capabilities
English Varieties
AmericanBritishIndianAustralianNew ZealandNigerian
Southeast Asian
SinglishTagalog & TaglishBahasa IndonesiaThaiBahasa MelayuVietnamese
SEA Multi-Lingual
Singlish + MandarinBahasa + English + Chinese
Other Asian Languages
UrduArabicTamilJapaneseHindiMandarinCantonese
Latin American
SpanishPortuguese
WIZ.AI
Start Your AI
Transformation Today
Join 40+ industry leaders across SEA and beyond who chose reliable AI over pilot purgatory.
steve.deng@wiz.ai
WIZ.AI  ·  Wizlynn Voice AI  ·  wiz.ai